Frequently Asked Questions

Commission, tier, payment, lead, and platform guidance for international agents.

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Commission Model

How is my monthly commission calculated? ⌄

Your monthly base commission is calculated from paid closes in the month using your tier percentage and the service price benchmark.

What is the GROWING incentive layer? ⌄

Agents in GROWING tier can receive an additional capped incentive based on behavior quality score, not only close volume.

Tier Progression

How do I move to the next tier? ⌄

Tier progression is based on paid monthly closes. Each threshold updates your percentage automatically once recalculation runs.

Can my tier go down in a later month? ⌄

Yes. Tiers are month-based, so your tier reflects your closes within the selected month window.

Payments and Payouts

When are commissions marked as paid? ⌄

Commission records are generated per month and marked paid by admin workflow after review and reconciliation.

What does PENDING status mean? ⌄

PENDING means the amount is calculated but not yet settled in payout operations.

Lead Management Rules

When is a lead counted as commission eligible? ⌄

A lead counts when moved to CLOSED with paymentConfirmed set to true and a valid close date inside the month.

Why should I keep follow-up and notes updated? ⌄

Lead hygiene improves operational quality, supports incentive scoring, and improves forecast reliability for both agent and finance teams.

Platform Usage

How do I access my dashboard if my session expires? ⌄

Use Sign In again. The platform uses secure access/refresh cookies and may request re-authentication for protection.

Can I change language and use Arabic RTL? ⌄

Yes. The platform supports English, Arabic, Turkish, and German. Arabic runs in RTL mode for consistent reading flow.